Refund Policy

Last Updated: November 15, 2023

At NanoAI Games, we strive to ensure complete customer satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and returns for the various products and services we offer.

By purchasing or using our products and services, you agree to the terms of this Refund Policy. Please read this policy carefully to understand your rights and obligations.

1. Digital Products and Software

1.1 AI Micromodel Software

Our AI micromodel software products are eligible for refunds under the following conditions:

• Request is made within 14 days of purchase
• The software has not been downloaded or activated
• If downloaded or activated, the software has demonstrable technical issues that our support team cannot resolve within a reasonable time frame

For customized or enterprise AI solutions, refund terms are specified in the contract or service agreement.

1.2 Development Tools and SDKs

Our development tools and SDKs are eligible for refunds under the following conditions:

• Request is made within 14 days of purchase
• The product has not been downloaded or activated
• If a technical issue prevents proper functionality and our support team cannot resolve it within a reasonable time frame

1.3 Digital Content and Assets

Digital content, including game assets, documentation, and other downloadable materials:

• Eligible for refund within 7 days of purchase if the content has not been downloaded
• Once downloaded, digital content is generally non-refundable unless it contains significant defects

2. Subscription Services

2.1 Monthly Subscriptions

For our monthly subscription services:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of the current billing cycle
• We do not provide partial refunds for unused portions of the current billing period
• If you cancel within the first 7 days of a new subscription, you may be eligible for a full refund

2.2 Annual Subscriptions

For our annual subscription services:

• Refunds are available within 14 days of the initial purchase or renewal date
• After 14 days, we may provide a prorated refund for the unused portion of your subscription at our discretion
• Prorated refunds are calculated based on the standard monthly rate, which may result in a refund amount less than the remaining time value of the annual subscription

2.3 Enterprise Subscriptions

Enterprise subscription refunds are governed by the terms specified in the contract or service agreement.

3. Consulting and Professional Services

For consulting services, training, custom development, and other professional services:

• Deposits and payments for consulting services are generally non-refundable once work has begun
• If services have not yet been scheduled or delivered, cancellation fees may apply according to the terms in your service agreement
• If we are unable to deliver the agreed-upon services due to our own limitations, a full or partial refund may be provided at our discretion

4. Refund Exclusions

The following situations are not eligible for refunds:

• Requests made after the specified refund period
• Issues arising from your own hardware, software, or connectivity problems
• Products or services that have been fully delivered and meet the specifications described
• Purchases made through unauthorized resellers or third parties
• If you have violated our Terms and Conditions or engaged in fraudulent activity
• If the product was purchased as part of a bundle or special promotion, unless otherwise specified

5. How to Request a Refund

6. Refund Processing Time

If your refund is approved:

• Credit card refunds typically appear within 5-10 business days, depending on your card issuer
• Bank transfers may take 7-14 business days to process
• PayPal or other digital wallet refunds are usually processed within 3-5 business days

7. Exchanges

In some cases, we may offer an exchange or upgrade instead of a refund:

• If you purchased a product that doesn't meet your needs, we may allow you to exchange it for a more suitable product
• The value of the exchanged product may be applied toward a higher-priced product, with you paying the difference
• Exchanges are evaluated on a case-by-case basis at our discretion

8. Currency and Payment Fees

Please note the following regarding refunds and currency:

• Refunds will be issued in the same currency as the original purchase
• We are not responsible for any fluctuations in currency exchange rates between the time of purchase and refund
• Any payment processing fees, transaction fees, or currency conversion fees are non-refundable

9. Special Circumstances

We understand that special circumstances may arise. In cases of:

• Accidental purchases (such as duplicate purchases)
• Unauthorized purchases
• Technical issues preventing access to products

Please contact our support team as soon as possible with relevant documentation, and we will evaluate these situations on a case-by-case basis.

10. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be effective when posted on this page with a revised date. Your continued use of our products and services after any changes to the Refund Policy constitutes your acceptance of the updated policy.

11. Contact Us