Privacy Policy

Last Updated: November 15, 2023

At NanoAI Games, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (https://nanoaigames.com) or use our services, applications, and products.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or register for our services.
• Account Information: Username, password, and account preferences when you create an account with us.
• Payment Information: Credit card details, billing address, and other financial information when you make purchases. Note that we do not store complete credit card information on our servers; this information is processed securely by our payment processors.
• Communications: Information you provide when you contact our customer service team or communicate with us through email, forms, or other methods.
• Survey Responses: Information you provide when responding to surveys or feedback requests.

1.2 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our website:

• Technical Information: IP address, device type, browser type and version, operating system, language preferences, referring URLs, and access times.
• Usage Data: Pages viewed, time spent on pages, click-through patterns, and other information about how you interact with our website and services.
• Location Data: General location information derived from your IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy section below.

1.3 Information from Third Parties

We may receive information about you from third-party sources such as:

• Business partners
• Marketing and advertising partners
• Social media platforms, if you interact with our social media accounts or use social media login features
• Analytics providers

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• To deliver the services, products, and features you request
• To register and maintain your account
• To process and fulfill transactions
• To improve and optimize our website and services
• To develop new products, services, and features
• To diagnose and resolve technical issues

2.2 Communication and Support

• To respond to your inquiries, comments, or concerns
• To provide customer support
• To send administrative information, such as updates to our terms and policies
• To send transactional emails related to your account or purchases

2.3 Marketing and Promotional Activities

• To send you marketing communications about our products and services
• To deliver targeted advertisements
• To conduct promotional activities, contests, or sweepstakes
• To measure the effectiveness of our marketing efforts

You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

2.4 Analytics and Research

• To analyze user behavior and trends
• To measure the effectiveness and performance of our website and services
• To conduct research and develop insights about our users' preferences
• To generate anonymous, aggregate statistics about our user base

2.5 Legal and Security Purposes

• To comply with applicable laws, regulations, and legal processes
• To protect our rights, privacy, safety, or property, and/or that of our users or others
• To detect, prevent, or investigate fraud, security breaches, or technical issues
• To enforce our terms of service and other agreements

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers and Vendors

We share information with third-party service providers and vendors who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• Email delivery services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

3.2 Business Partners

We may share information with business partners to provide you with products, services, or promotions related to our offerings.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.5 With Your Consent

We may share your information with other third parties when you have consented to such sharing.

4. Cookie Policy

We use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information about your interactions with our website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These enable basic functions like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Enable us to personalize content and remember your preferences (e.g., language or region selection).
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

4.2 Third-Party Cookies

Some cookies are placed by third parties on our behalf. These third parties may include analytics providers (like Google Analytics), advertising networks, and social media platforms. Their use of cookies is subject to their own privacy policies.

4.3 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may have the right to request access to your personal information and obtain a copy of the information we hold about you in a structured, machine-readable format.

7.2 Correction

You may have the right to request that we correct inaccurate or incomplete information about you.

7.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances.

7.4 Restriction and Objection

You may have the right to request that we restrict the processing of your information or to object to our processing of your information based on our legitimate interests.

7.5 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw your consent at any time.

7.6 Complaint

You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

9. International Data Transfers

We may transfer your personal information to countries other than the one in which you live. These countries may have data protection laws different from those in your country. Whenever we transfer your information internationally, we will take appropriate measures to ensure that your information receives an adequate level of protection as required by applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

12. Contact Us